FOTON LOVOL Service Team Worked with Passion in Angola
May 29, 2014
In 2012, the Angolan Government purchased 250 TD904 tractors one time to participate in building its agricultural overall development demonstration project. As a result, the FOTON LOVOL tractor has become the ‘farming star’ of the local users. However, the ‘farming star’ cannot shine without the high-quality and high-efficient service of FOTON LOVOL International Heavy Industry Co.,Ltd. (herein after referred to as FOTON LOVOL). On March 5, Wu Fagang and Xu Lijiang from the service team set foot on Angola, a mysterious African land, to perform product maintenance, technical guidance, supply of accessories and other tour service again.
Irrepressible enthusiasm even in difficult conditions
Angola is lack of such resources as producer goods, living goods, as well as appropriate manpower. It is very difficult to find the equipment, such as cranes and the like, necessary for maintenance. But, our technicians were able to use a loader to complete the lifting work. In addition, although the raging mosquitoes, insects and snakes, as well as the uncleared landmines and bombs buried in the wilderness during the civil war in Angola often threatened the lives and safety of the overseas service team members, they kept their mission in mind and guaranteed each FOTON LOVOL tractor could operate effectively in the African grasslands with their skilled maintenance technologies.
First-rate service praised by the foreign users
The high-quality service of the overseas service team members of FONTON LOVOL has been spread across Angola. Just close to the end of the service work of Wu Fagang and Xu Lijiang, a white young man drove his tractor overnight to our service station at Luanda, capital of Angola, from the far Bengo Caxito farm, to have them repair it although it had been beyond the period of the “Three Guarantees”. They still smiled and said to the young man that customer’s satisfaction is their responsibility. After the completion of the overhaul, the young man could not help thanking them and praising their high-effective and high-quality service.
FOTON LOVOL overseas service team members provided vivid interpretation of the service tenet of "Accompanying You in Full Course with Whole-hearted Service" with their own practical action. In their view, the greatest gain is the respect and trust from users.
