April 25, 2016
In order to provide better and closer service to users and improve their experience, Shantui US Company launches a new "active service mode" in European market, and now the service tour-inspection have been successfully concluded. Xie Yanzhen, the technician from Shantui US Company, serves as a patrol in this tour, travelling to Latvia, Macedonia and Bulgaria.
Aiming to the completion of annual sales target, Shantui US Company takes series of service inspection like routine maintenance training and runtime operation check to boost user's satisfaction as the starting point for European key market.
During this 5000 miles tour, Shantui US Company carries out maintenance service for 8 machines under warranty period and other 9 machines which are out of warranty period. Shantui not only solves problems like the conjunction of oil cylinder and walking system unusual alarm, but also provides customer with technical training and suggestions about the equipment maintenance, which are highly praised by user.
This service tour connects end users and Shantui, demonstrating Shantui's service and quality concept. It lays a solid foundation for more Shantui products coming to Europe.
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